Richfield Staff

Erika | Receptionist

I absolutely love working with my team at Woodlake Orthodontics every day. They have taught me so much and I love to see how they make each and every single of our patients feel welcome, appreciated and even more so now, safe.

In my free time, I love to spend time with my family. I have two wonderful boys and we like long walks in the park and karaoke nights! I also enjoy watching Disney movies and I collect comic books and vinyl records. I love all kinds of music but songs from the 80’s are my favorite. 

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Hong | Treatment Coordinator



Kaitlan | Lead Assistant

The best part of working at Woodlake Orthodontics is having fun with the patients and my team members! Making people laugh is the best part of my day.

In my free time I enjoy fishing and boating with my husband, Jim. We love to spoil and snuggle our rescue pups, Cricket and Rooster. You’ll also occasionally catch me visiting Menards, traveling, listening to country music, working out and telling good jokes!


Hannah | Assistant

My favorite part about orthodontics is getting to know the patient and making a connection with everyone. I love seeing the change and confidence patients build. I love working with Dr. Hicken, his attention to detail is outstanding and he treats everyone like family.

In my spare time I love to go to concerts, hang out with friends and take road trips. I have a fur baby named Oreo and 6 other animals at home.


Erica | Assistant

As an orthodontic assistant, my favorite part about working at Woodlake Orthodontics is seeing our patient’s transformations. I enjoy working with my Richfield team and Dr. Hicken. They make the office such a fun place to work!

In my free time I enjoy trying different and interesting foods, biking (sometimes with my dog!), hiking in the woods, and watching horror movies. 

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Laurie | Office Manager