Richfield Staff

 
 

Emma | Business Assistant

 
 

Briley | Referral Relations Coordinator

I absolutely love working with Dr. Hicken and our team at Woodlake Orthodontics. I was welcomed with open arms and the Richfield team continues to support me and one another every day. It is incredibly fulfilling to see this teamwork extend to our patients, whose laughs and smiles echo in our office! We put our patients first and foremost, and take pride in giving them brighter futures with a gorgeous smile.

In my free time, I enjoy playing board games, reading the latest murder-mystery, fishing, and spending valuable time with my family and friends.

 
Hong | Treatment Coordinator

As a dental treatment coordinator, I thrive on the opportunity to connect with new patients and guide them through their journey toward better oral health. What I love most about my role is helping individuals transition into treatment with confidence and clarity. It’s incredibly fulfilling to witness the transformation not just in their smiles, but in their self-esteem. Every day brings a new face, a new story, and the chance to make a meaningful impact.

Outside the office, my happy place is on the golf course, where the challenge of the game keeps me grounded and energized.

 
Oliblish | Assistant

I’ve always wanted to be a dental assistant and have always loved braces and the process behind them! Fun fact: I had my braces done here, and I absolutely love working at this office and with Dr. Hicken. I couldn’t ask for a better team or a better group of patients. It’s so fun to hear about their experiences and all the other fun stuff going on in their lives! One of my favorite parts of my job is getting to see our patients’ progress from start to finish on their orthodontic journey :).

I love staying busy, and to do so I work part-time at a restaurant on the weekends. When I’m not working, I love staying active—whether it’s walking, running, hiking, or just enjoying the sun. You can also find me at the gym! I love spending time with my friends and family :). I very much enjoy attending church, I love listening to music, and some days I just need to do absolutely nothing so I can recharge :).

 
 

Melissa | Assistant

I chose to become a dental assistant because I’m passionate about helping people feel good about themselves. There’s something incredibly rewarding about being part of someone’s journey to a brighter smile and renewed confidence.

I love spending time outdoors, whether it’s taking peaceful walks through the neighborhood or soaking in the warm weather. One of my greatest joys is sharing those moments with my daughter, creating memories and watching her discover the world. 
 

Makiahlynn | Assistant

I’m a dedicated dental assistant with a heart for helping patients rediscover confidence in their smiles. I believe that a healthy smile can transform someone’s day and I love being part of that journey. Whether I’m assisting chairside or offering reassurance to a nervous patient, my goal is always to make people feel comfortable, cared for, and proud of their smile.

Outside the clinic, I stay energized through my daily workouts, expressing myself through painting, and find joy in serving at my local church. I’m also an avid traveler, reader and home chef, always exploring new flavors and ideas. And when I’m inspired, I love capturing candid moments on video or through photos because life’s best memories are always unscripted!

 
Nicole | Office Manager

I have had the opportunity to work for Woodlake Orthodontics since 2017 and am looking forward to many years to come. I take great pride and joy in supporting the clinics and patients. The doctors and team members make my days fun and enjoyable. I feel very fortunate to be part of such an incredible team. They are all hard working, inspiring, compassionate professionals that really care about their patients. Being a part of creating a journey to give patients the confidence in their smile makes everyday worth it.

In my free time…..What’s free time? I enjoy multitasking and staying busy. When I’m not at work you can find me spending time with my family, camping, going to the lake, fishing, playing card games, and streaming a good documentary or series. I also enjoy spoiling my dog Lexi, which my kids would refer to as my fur baby!