Richfield Staff


Danielle | Team Lead

Working at Woodlake Orthodontics is a genuine treat. Our orthodontists are incredibly attentive and detailed in every aspect of a patient’s treatment. Every day, I get excited to work amongst so many thoughtful, humble, and humorous team members. My favorite thing about my job is seeing the confident patient smiles that come from the heart. I have the best job ever!

Outside of work, I am a true nomad who gets excited to be at airports, train stations, and on the edge of a mountain, knowing an adventure awaits! I am bilingual in French and love meeting and understanding new people.

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Erika | Receptionist



Melissa | Treatment Coordinator

As a treatment coordinator, meeting new people is one of the best perks of my job. I enjoy learning about how we can transform your smile and make your experience enjoyable. It is excellent to work with an entire team that is not only fun to work with but truly cares about all of the patients we serve. I’m excited for each new patient we bring on board, knowing that they are going to receive meticulous, personalized care from Dr. Hicken. I know they will finish treatment, loving their perfect smile.

In my free time, I enjoy spending time with my husband Kyle, our two boys, and our many pets. We love traveling together, spending time outside, and cooking.


Kaitlan | Lead Assistant

The best part of working at Woodlake Orthodontics is having fun with the patients and my team members! Making people laugh is the best part of my day.

In my free time I enjoy fishing and boating with my husband, Jim. We love to spoil and snuggle our rescue pups, Cricket and Rooster. You’ll also occasionally catch me visiting Menards, traveling, listening to country music, working out and telling good jokes!


Hannah | Assistant

My favorite part about orthodontics is getting to know the patient and making a connection with everyone. I love seeing the change and confidence patients build. I love working with Dr. Hicken, his attention to detail is outstanding and he treats everyone like family.

In my spare time I love to go to concerts, hang out with friends and take road trips. I have a fur baby named Oreo and 6 other animals at home.


Erica | Assistant

As an orthodontic assistant, my favorite part about working at Woodlake Orthodontics is seeing our patient’s transformations. I enjoy working with my Richfield team and Dr. Hicken. They make the office such a fun place to work!

In my free time I enjoy trying different and interesting foods, biking (sometimes with my dog!), hiking in the woods, and watching horror movies. 


Julie | Office Manager

When I am asked what I like most about what I do, it is an easy question to answer: Working with an amazing team that creates incredible smiles for our patients. To look at the before and after pictures that we take tells the story of how our patients feel about the care they receive at Woodlake Orthodontics.

In my spare time, I enjoy cooking and gardening. I most enjoy my time with my children, my grandson and my two labs.